Help & FAQ

A sailing ships when full or by the latest departure date. If the minimum fill (the GO threshold of 45 cbm pre-sold and paid) is not reached by the decision date, your paid cargo moves via an established consolidator, or is refunded per the terms.

No. You pay the full price at booking. There are no deposits. Customer receipts are tracked in a client-money ledger and settled to a separate designated account.

Your money is held in a separate designated account and released only against your shipment's costs. The exact legal structure of that account is still being confirmed with our bank, accountant and lawyer, so we do not describe it as protected, escrowed or ring-fenced.

Fiji duty, VAT and biosecurity fees are estimates payable in Fiji. They are validated against official FRCS and BAF sources with an effective date — never hardcoded. Until validation is complete, destination estimates show 'estimate unavailable'.

No. Air freight is London Heathrow to Nadi via a connecting hub (for example Sydney, Los Angeles or Singapore), routed through a consolidator. It is never a direct flight.

UK collections are made by courier or pallet network, booked through a provider. There is no Bula van. Your postcode determines your collection zone (A–E).